We help organisations build fair, safe, and innovative workplace cultures.
Just Culture will change the way you think about human error within the workplace to improve your company safety, systems processes, and employee satisfaction.
Just Culture is about creating a just and fair workplace. A just culture is a culture where people are not punished for decisions and actions that are commensurate with their skills, experience and training. It recognises that people generally come to work wanting to do a good job. It also recognises that we are human, and we will make mistakes from time to time, even when we are trying our best. Human error, while it can be minimised, is inevitable and is seen in Just Culture as an opportunity for organisational learning and systemic improvement. However, people are held accountable for malevolent behaviour or acts of gross recklessness.
By taking a non-punitive approach Just Culture encourages staff to report issues, near misses, and particularly their own errors and mistakes. That allows leaders to identify and fix the underlying systemic issues, the things that make the next person more likely to make the same error.
As a leader, if your staff aren't telling you about things that go wrong, that doesn't mean everything is perfect, more likely they're just not telling you about them.
Growing a Just Culture takes time, sustained commitment from leadership, and follow through, but brings significant benefits in a whole host of areas including team performance, staff turnover, safety, wellbeing, continuous improvement, and the bottom line.
Objections to Just Culture from Regulators & Lawyers
One of the challenges when implementing a Just Culture is addressing objections from regulators and lawyers, especially in highly regulated industries. These objections can often arise from misconceptions of what Just Culture is or perceived incompatibilities with other needs. It can also come from the challenges Just Culture can present to the presuppositions held by some lawyers.
This article talks about some of these objections and how they can be addressed.
Services
Just Culture Review
A thorough review of your organisation’s current workplace culture.
Just Culture Education, Training and Awareness
Creation and delivery of tailored Just Culture training packages in specific to your organisation.
Organisation Specific Just Culture Framework
Development of a customised Just Culture framework specific to your organisation’s context and needs and which aligns with your existing systems.
Benefits of Just Culture include:
A more just, and fair workplace
Increase in safety data from increased staff reports
Reductions in losses, delays, and damage from human error and poor work system processes
Reduced employee turnover costs
Being an ‘Employer of choice’ – more attractive to talented potential employees
Increased employee wellbeing
Improved team performance
Fostering a mindset of continuous improvement, innovation and creativity as employees are more willing to take calculated risks
Processes that promote restoration of working relationships and trust
Better performing work systems
Improved regulatory & ethical compliance
Reduction in legal costs from workplace grievances and disputes
Satisfied Clients
Gerald Liew Principal Audiologist – Always Hear
“I hadn’t heard of Just Culture until I met Tony, but now I view it as indispensable for any business that wants to attract and retain good staff. Tony’s knowledge is extensive and he’s able to translate Just Culture concepts in an easily digestible way. His advice and guidance is always very practical and business orientated. Working with Tony is a great experience because he takes the time to really get to know your business and what you’re trying to achieve. I highly recommend Tony for any business owner that wants to reduce human error and build a more positive culture in their business.”
Matt Ebbatson Aviation Course Director – Swinburne University
“I worked with Tony on a project with Swinburne University of Technology to develop and roll out education and training in Just and Safety Culture. His enthusiasm and professionalism makes him such a pleasure to work with. He embedded real world examples into the training which made for a highly relevant and industry focused product. Tony’s invaluable support and expertise produced a fantastic training package which was very popular with participants and had strong learning outcomes. Thank you, Tony for helping us achieve these amazing results.”
