Just Culture ensures fairness in every decision, championing equality for all.
Services
Our integrated service offers a comprehensive approach to fostering a Just Culture within your organisation. Beginning with a thorough assessment of your current workplace culture, we tailor Just Culture training packages to address your specific needs. Our expertise extends to developing a customised framework that aligns seamlessly with your existing systems, ensuring a cohesive and effective implementation tailored to your organisation's context and objectives.
Just Culture Review
We’ll thoroughly review your organisation’s current workplace culture.
Outcomes:
Greater understanding of the state of your workplace culture in relation to safety, risk, fairness, and trust and how it impacts on how work is done.
Identification of barriers to employee reporting and organisational learning
Guidance on how to improve your workplace culture
Just Culture Education, Training and Awareness
We can create and deliver training packages in Just Culture suited to your organisation. This can range from general education in Just Culture principles to a fully bespoke package to train staff at all levels for their roles in an organisation specific Just Culture implementation. This can also include specific ‘train the trainer’ courses for staff who will be managing and running the Just Culture processes within your organisation.
Outcomes:
Staff who know the principles and concepts of just culture
Staff who can contribute to building and maintaining a just workplace culture
Staff who are equipped to respond to human error in a more just way to build trust, restore relationships, and maximise learning
Staff who are equipped to identify systemic drivers of human error
A core group of staff who are trained and ready to lead and develop Just Culture in the organisation going forward
Programs for inducting new staff in Just Culture during the onboarding process
Organisation Specific Just Culture Framework
We’ll work with you to develop a Just Culture framework specific to your organisation’s context and needs and which aligns with your existing systems. This includes policies, procedures, establishment of performance indicators, and a roadmap for taking your organisation to higher levels of just culture maturity.
Outcomes:
Increase in employee willingness to report issues, instances of human error, and risks
Reduced costs due to errors, nears misses and incidents
Capacity for your organisation to learn from human error and build more efficient and resilient organisational processes
An organisation that combines high levels of accountability with understanding of human performance and limitations, contributing to being an employer of choice, reduced staff turnover and attracting high quality people
Stronger trust between management and front line trust for a healthier workplace culture
Staff who are more willing to take appropriate risks and innovate knowing they will be assessed on the quality of their decisions rather than outcomes
Other areas where we can help include:
Identifying opportunities for systemic improvement
Providing tools and guidance for incident/accident analysis (e.g. accident mapping, bow-tie, SHELL) to maximise learning
Providing tools and guidance for managing identified risks to increase the resilience of work systems and reduce losses
Guidance on building an informed and learning culture through dissemination and sharing of risk/safety data, stories and lessons learned
Guidance on Policies and procedures relating to human error
Evaluation of the Impact of current policy settings on fairness, learning, safety, wellbeing and culture
Developing Policies/Procedures that help to identify different types of human error with responses that are appropriate and maximise learning, accountability, and restoration
Developing Policies/Procedures that help drive systemic improvement to proactively reduce the future impact of human error
Developing Policies/Procedures that:
Reward/recognise exceptional performance
Encourage reporting of risks, incidents and errors
Treat people fairly
Hold people accountable for malevolent behaviour or gross recklessness
Accept that human error is inevitable and an opportunity for individual and organisational learning rather than punishment
Help restore trust and relationships
Improving the company and safety reporting processes
Identification of current barriers to staff reporting
Guidance on building staff capability, opportunities, and motivation to report
Guidance on risk assessment of reports and providing feedback to reporters
Designing and Delivering Human Factors Education and Training
Human Performance and Limitations
Types of human error and how to manage them
Human Decision Making
Designing systems of work that are resilient to human error
Organisational Culture and human performance
Facilitating cultural organisational change to a workplace where:
People are listened to and their contributions to are valued
Error is treated as an opportunity for organisational and individual learning with a focus on restoring working relationships and trust
Error is not met with punishment unless deliberate harm was intended or the person acted with reckless disregard for potential harm
A focus on building people up and systemic improvement
Safety & Risk management is an important value of the organisation and is given appropriate resourcing and priority in decision making
The organisation shares information, stories and lesson learned
The organisation is willing and able to change based on what it has learned
The organisation recognises and learns from exceptional human performance
Staff reporting is actively encouraged, welcomed, and valued
Senior management follow through on their commitments
People are confident and trust that they will be treated fairly by management
People are confident and motivated to report even their own errors and trust those reports will used to improve the organisation’s systems of work
There are high standards of accountability where people work together to achieve high performance
